Overcoming Fragmented Identity Management and Security Risks
This client faced significant challenges in managing user identities across its multi-tenant platform, which hindered operational efficiency and posed security risks. Multiple server environments under a single domain caused browser limitations, as browsers were unable to store separate credentials for staff users with the same email across different servers, leading to login conflicts, poor user experiences, and increased security risks from manual password management. Additionally, decentralized user management in the legacy in-store application increased onboarding complexity and security vulnerabilities, necessitating a centralized, secure authentication system.
Key Challenges:
