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Balancing retail partnerships, eCommerce and D2C At the IFA Retail Leader Summit, NielsenIQ’s Alexander Dehmel delivered a powerful session tailored to leaders in consumer technology. His presentation explored how omnichannel strategies are reshaping the way consumers discover, evaluate, and purchase products in this fast-evolving sector.   From the rise of social commerce to the nuances of regional eCommerce dynamics, the session offered actionable insights for retailers looking to shape smarter strategies and stay competitive in a fragmented consumer technology landscape. Read more as we highlight the key takeaways from the session.   The Shopper Journey is More Complex Than Ever Consumers no…

As financial services firms navigate a landscape marked by economic uncertainty, evolving customer expectations, and rapid technological change, one thing is clear: Technology is a strategic driver of growth, differentiation, and resilience. Despite macroeconomic headwinds – from geopolitical tensions to sluggish global growth – optimism prevails. Most financial services firms anticipate robust increases in tech spending over the next year, signaling a clear commitment to transformation. Each year, Forrester engages with financial services leaders to understand their evolving priorities. Our Priorities Survey, 2025 gathered insights from business and technology professionals across the globe, revealing how firms are aligning their strategies…

Generative AI’s Industrial Shift Generative AI (GenAI) is no longer confined to predictive analytics—it has moved into the realm of creation. In 2025, industries across the globe are leveraging AI not just to forecast and optimize, but to design, simulate, and innovate at unprecedented scale. GenAI is drafting code, generating molecules, simulating autonomous driving scenarios, and even shaping strategic decision-making. This shift is fueled by three converging forces: A data explosion from IoT, healthcare imaging, and connected mobility systems. Advances in computational power, including cloud, edge, and quantum computing. The universality of application, with use cases spanning healthcare, automotive, energy,…

Email processing and legacy system update: “Copilot, log this customer complaint into our ERP.” Extracts email intent and metadata. Opens legacy ERP (e.g., SAP GUI), navigates UI, inputs complaint data. UiPath handles non-API, UI-based ERP systems with precision. Power Automate struggles or can’t access these Autonomous invoice processor: Copilot detects invoices in inbox, validates against PO, uploads to SAP, and notifies AP team. Interprets email and attachments, performs AI validation. Executes multi-step SAP upload, file handling, sends Teams message. UiPath manages complex, multi-system tasks with error handling and retries. Power Automate is not reliable for long chains and error recovery.…

3:00–4:00 PM – Registration & NetworkingMeet fellow attendees over drinks and light refreshments.4:00–4:20 PM – Welcome & Opening RemarksKarri Lehtonen, Head of North America, Digital WorkforceAn overview of the intelligent automation landscape and why orchestration matters in the era of AI Agents.4:20–4:50 PM – Keynote: Unlocking the Value of Your Automations through Universal Agentic OrchestrationOllie Fulljames, Head of Sales, C TWOHow universal agentic orchestration and self-healing automation resolve up to 90% of failures without human intervention.4:50–5:20 – Customer SpotlightKim Meredith, Senior Director of Intelligent Automation, SyscoBuilding resilient digital workforces with orchestration and Agentic AI.5:20–5:50 PM – Keynote: Tips for Navigating the…

Welcome to the September 2025 summary of news you can use as your bank or other financial institution attempts to stay up to date on the world of BSA/AML compliance. Our monthly series of curated news about FinCrime regulatory developments, resources and stories.   In this edition, two main stories emerge:  FinCEN prepares rulemakings to implement GENIUS Act requirements for permitted payment stablecoin issuers Treasury to overhaul AML/CFT program requirements to focus on better outcomes FinCen prepares rulemakings to implement GENIUS Act requirements for permitted payment stablecoin issuers On September 9, 2025, FinCEN Director Andrea Gacki testified before the House Financial…

We’ve all been wondering what Google was going to do with the Retail Media boom. After The Trade Desk (TTD) and Walmart Connect’s exclusivity came to an end, and Amazon’s offensive push into the market to gain wallet share, many of us were waiting to see what Google had up its sleeve.  A few months ago, Google released a Retail Commerce Beta on Display & Video 360 (DV360) that got a number of our own clients excited with the thought that they could overlay Costco audience data to their CTV buys. The news last week that Google was integrating Criteo’s…

On June 30, 2025, Google announced that they are consolidating how Google’s script libraries for the web (e.g. gtm.js and gtag.js) are loaded when using a server-side Google Tag Manager container. Before, you had the Web Container Client for loading the gtm.js file, and you had the Google Analytics 4 Client for loading the gtag.js file. Now, you only use the former. There is also the Google Tag Gateway option, which might be a better idea in case you really want to load Google’s scripts from a first-party context. Server-side Google Tag Manager isn’t necessarily the best content delivery option.…

Cold outreach emails suck. There, I said it. Unfortunately, cold emails are also ubiquitous. Since I started working at a marketing agency five years ago, I’ve endured a daily onslaught of unasked-for emails—offers for leads, new software demos, and website backlinks. Normally, I immediately delete these emails or mark them as spam. They clutter my inbox, constantly clamoring to book a demo or grab me for a quick chat. It’s annoying and the antithesis of my view of effective marketing. Then, at the start of 2025, I thought of a better use for these cold emails—research. What if I collected…

By Sean Tinney September 19, 2025 Your small business is bleeding potential revenue. Every day you delay implementing professional email marketing, competitors are capturing customers who should be yours. While you’re still researching, they’re already nurturing leads, recovering abandoned sales, and turning one-time buyers into repeat customers. Which email marketing platform works best for your business? With dozens of options promising to transform your marketing results, the choice feels overwhelming. Each platform has its strengths and weaknesses. Some excel at automation, others on design. We’ve analyzed what small businesses actually need from their email marketing platforms. This guide reveals 10…