Browsing: Customer

Is your organisation making the necessary changes to meet the needs of today’s digital-savvy consumers and in turn, delivering the…

Five years back, online shopping had a linear routine: search on Google, skim a few review sites, compare options across…

With that in mind, here are four ways your organisation can ensure that your customer communications are secure 1. Balance innovation…

  We all understand the importance of listening to our customers—but how often do we truly hear their voices? Actively…

But, relationships cannot be built in silence. Digital communication can help you build and nurture those customer relationships through effective…

By Rick Claar and Josh Emington A component of critical importance in the Commercial Due Diligence (CDD) process is Customer…

With free measurement tools from Google, you can get insights into how your business and customer behavior is changing and…

It’s one of those days—endless tickets, frustrated customers, and back-to-back calls with barely a moment to catch your breath. As…

The business world is experiencing a seismic shift. The rapid acceleration of artificial intelligence, coupled with the lingering effects of…

In short, the goal of the optimal customer engagement model is to collect data and events to create a loop…