90% of financial decisions are driven by emotion, not logic. In this video, Heidi Kapanowski, BFSI Client Partner at Apexon, shares how Emotional AI is helping banks deliver empathetic, personalized experiences — cutting dispute handling time by 70% and resolving issues 40% faster.
90% of financial decisions are driven by emotion, not logic. In this video, Heidi Kapanowski, BFSI Client Partner at Apexon, shares how Emotional AI is helping banks deliver empathetic, personalized experiences — cutting dispute handling time by 70% and resolving issues 40% faster.
