MROCs: How and Where Market Research Online Communities Work

Market Research Online Communities, or MROCs, have been around for some time, but their implementation has changed dramatically with the rise of mobile messaging platforms. At GeoPoll, we’ve run MROCs across multiple countries, sectors, and audiences, often in places where traditional focus groups or ethnographies aren’t feasible.

In this article, we unpack how MROCs typically work and share what we’ve learned from applying them in diverse settings.

What Are MROCs?

At their core, MROCs are private, online spaces where a selected group of participants engage in structured discussions and activities over a set period of time. Unlike one-off focus groups, these communities stay active for days or weeks, allowing researchers to observe how attitudes and behaviours evolve in real time.

Traditionally, MROCs were hosted on dedicated platforms with custom interfaces. Today, particularly in emerging markets, the dominant approach is to use widely adopted apps like WhatsApp, which participants already use daily. This reduces barriers to participation, cuts training time to zero, and allows people to share feedback in a natural, familiar environment.

Step by Step: How MROCs Typically Work

While specifics vary by project, most MROCs follow a phased approach:

1. Defining the Community
   • The first step is to define who you want in the community and why. MROCs can target a broad demographic or a very specific niche, for example, young mothers in urban Ghana, or rural shop owners in Jamaica.
   • Recruitment criteria are often more precise than for quantitative surveys because qualitative richness depends on the right mix of participants.
2. Recruitment and Screening
   • Participants are typically sourced from existing databases, client-provided lists, or social media recruitment.
   • Screening ensures demographic fit, but also considers behavioural traits, for example, willingness to share photos or voice notes.
3. Onboarding and Orientation
   • Before discussions begin, participants are added to the group and given a clear set of guidelines: how to respond, group etiquette, privacy protocols, and incentive rules.
   • Our experience shows that taking time at this stage pays off: well-oriented groups produce higher engagement and require less moderator intervention later.
4. Discussion Design
   • A daily or multi-day discussion guide is prepared in advance, often mixing direct questions with creative tasks (e.g., “Share a photo of your breakfast and tell us why you chose it”).
   • Tasks are sequenced to build rapport early, then move into deeper or more sensitive topics once participants are comfortable.
5. Moderation
   • Skilled moderators manage the group in real time, probing for more detail, encouraging quieter members, and steering conversations back on track.
   • In our projects, moderation is often bilingual, matching the primary languages of the group to ensure nothing is lost in translation.
6. Ongoing Engagement
   • MROCs are most successful when engagement is sustained over time. This might mean sharing stimuli (photos, videos, audio clips) to prompt discussion, or running short polls to keep the group active between longer tasks.
7. Data Capture and Security
   • All contributions – text, images, videos, voice notes – are exported from the platform, labelled, and stored in compliance with data protection regulations.
   • Metadata such as timestamps can be useful for understanding behavioural patterns.
8. Analysis and Reporting
   • Contributions are coded thematically, with representative quotes and media integrated into the final analysis.
   • Because data are collected over time, researchers can also identify shifts in opinion or behaviour within the same participant group.

Best Practices for Running MROCs

From our experience implementing MROCs in multiple sectors, a few consistent lessons emerge:

• Familiar Platforms Drive Participation
  Using tools like WhatsApp eliminates the learning curve. Participants don’t have to download new software or remember new logins, which is particularly important in lower-connectivity settings.
• Orientation is Non-Negotiable
  The 15–20 minutes spent on onboarding sets the tone for the entire study. Participants who understand expectations from the start are more engaged and less likely to drop out.
• Moderation Style Matters
  In online communities, silence doesn’t necessarily mean disengagement – some participants prefer to read before contributing. Moderators need to balance encouraging participation with avoiding pressure that could shut people down.
• Multi-Modal Tasks Boost Richness
  Asking participants to share photos, videos, or voice notes alongside text responses yields more nuanced insights and often reveals details that would not emerge in written form alone.
• Structured Flexibility Wins
  While having a discussion guide is essential, being able to adapt in response to emerging themes often leads to the most valuable findings.

Common Use Cases for MROCs

MROCs are not a one-size-fits-all solution, but they excel in several types of research:

1. Product Development & Concept Testing
   • Deep-dive into reactions to new product ideas, packaging, or brand positioning in a low-pressure, interactive environment.
   • Gather iterative feedback over days rather than a single session.
2. Behaviour Change & Social Research
   • Understand how attitudes and behaviours shift over time in response to interventions or campaigns.
   • Ideal for exploring sensitive topics where participants may be more open in a private online space.
3. Customer Experience Tracking
   • Follow a group of customers over a purchase or service cycle, capturing experiences at multiple touchpoints.
4. Media and Content Testing
   • Share creative materials such as ads, program clips, or scripts and gather both immediate and reflective feedback.
5. Ethnographic & Contextual Insights
   • Observe daily life, routines, and cultural practices through participant-shared media without the intrusion of a researcher’s physical presence.

As you might see, the pattern here is that MROCs are particularly effective when:

• You need an in-depth exploration of attitudes, motivations, and behaviours.
• The target audience is geographically dispersed or hard to reach in person.
• You want to observe changes over time, not just at a single point.
• Multimedia sharing could enhance understanding of the topic.

The Rising Value of Qualitative Data, and Where MROCs Fit In

It is a data-rich world, and quantitative metrics alone may not be enough. While large-scale surveys can tell us what is happening, qualitative approaches like MROCs help explain why it’s happening. They lay bare the emotions, motivations, and contextual factors that drive behaviour – insights that are essential for designing effective products, campaigns, and policies.

This need is growing. Audiences are more fragmented, markets are more competitive, and social changes are happening faster than ever. Decision-makers require faster, more authentic, and more culturally grounded input to keep pace. MROCs deliver exactly that: real-time, in-context narratives from real people, in their own words and settings.

At GeoPoll, we have run hundreds of MROCs across Africa, Asia, and Latin America, refining our processes to meet diverse cultural, linguistic, and logistical challenges. Whether you need to understand rural consumer preferences in multiple markets or track shifting attitudes over time, we can design and execute an MROC that gets you there.

If you’re thinking about qualitative methods for your next project, talk to us. Our team can help you decide whether an MROC is the right fit – and if it is, we know how to make it work. Contact us to learn more.